Jump to content


Support Ticket Suggestion

  • Please log in to reply
4 replies to this topic

#1 Brian



  • Members
  • PipPip
  • 13 posts

Posted 03 February 2015 - 06:51 AM

To get straight to the point, I think the ticket system for VPS / web hosting support should be adjusted. I find it highly annoying when people who aren't HapHost staff, comment on support tickets when they don't know what they're talking about half the time. I see this happening all the time and it annoys me so much. I'm suggesting the changing of the forum settings in the support section where only the original poster and HapHost staff members can reply to an opened ticket. Too much false and invalid information gets passed by people who THINK they know what they're talking about. I know some of you guys are trying to help, but let the HapHost staff deal with it...

EDIT: This will also help reduce spam, which was seen in the web hosting support forum before it was reset.

#2 Bonar


    Advanced Member

  • Members
  • PipPipPip
  • 181 posts
  • Location/home

Posted 04 February 2015 - 05:05 PM

Agreed, that's why I refrain from posting there anymore. Thank you

Nothing to display at the moment. RIP

#3 Styiix


    Advanced Member

  • Members
  • PipPipPip
  • 56 posts

Posted 04 February 2015 - 08:52 PM

ok i am agree with this BRO cheer up :rolleyes:

#4 Joseph


    Advanced Member

  • Administrators
  • 46 posts
  • LocationPhilippines

Posted 09 February 2015 - 02:27 AM

We will try to get this feature integrated on the forum.

Thank you for your suggestion :)

#5 Conner


    Haphost Support Staff

  • Moderators
  • 140 posts
  • LocationSouthport, UK

Posted 15 February 2015 - 01:43 AM

Hello Brian,


You can always mark your Issue as Private! (The Toggle button on the right-hand side) :)


This will stop anyone but Haphost Staff and the issue submitter from replying to the



Normally Issues are public as this is the default, since they work on the same principles

as thread's and are stored in the same way as threads.


Kind Regards,




jwY2Lj6.png aywcg7Z.png sIQJdfx.png 1y1jJaf.png CD6em6I.png

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users