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Support Ticket Suggestion


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#1 Brian

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Posted 03 February 2015 - 06:51 AM

To get straight to the point, I think the ticket system for VPS / web hosting support should be adjusted. I find it highly annoying when people who aren't HapHost staff, comment on support tickets when they don't know what they're talking about half the time. I see this happening all the time and it annoys me so much. I'm suggesting the changing of the forum settings in the support section where only the original poster and HapHost staff members can reply to an opened ticket. Too much false and invalid information gets passed by people who THINK they know what they're talking about. I know some of you guys are trying to help, but let the HapHost staff deal with it...

EDIT: This will also help reduce spam, which was seen in the web hosting support forum before it was reset.

#2 Bonar

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Posted 04 February 2015 - 05:05 PM

Agreed, that's why I refrain from posting there anymore. Thank you


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#3 Styiix

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Posted 04 February 2015 - 08:52 PM

ok i am agree with this BRO cheer up :rolleyes:



#4 Joseph

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Posted 09 February 2015 - 02:27 AM

We will try to get this feature integrated on the forum.

Thank you for your suggestion :)



#5 Conner

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Posted 15 February 2015 - 01:43 AM

Hello Brian,

 

You can always mark your Issue as Private! (The Toggle button on the right-hand side) :)

 

This will stop anyone but Haphost Staff and the issue submitter from replying to the

ticket.

 

Normally Issues are public as this is the default, since they work on the same principles

as thread's and are stored in the same way as threads.

 

Kind Regards,

Conner


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