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vps support ticket

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#1 xdmartinhi

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Posted 18 March 2015 - 02:24 PM

Hey i have maked a ticket on support section. I havr maked it private. I havent any answer. So my question. CAN admin and moderators see that ticket?

#2 PatrickNL

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Posted 18 March 2015 - 03:01 PM

I had a private ticket and i got response on it so they can see them.



#3 Abdul Sami

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Posted 18 March 2015 - 03:02 PM

Ofcourse. They Are Admin.


Abdul Sami,  :)


#4 Khevin

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Posted 19 March 2015 - 03:36 PM

Any private ticket can be seen by all staff and only you. no other users sees it.


Undefined/Khevin | Haphost Support Administrator

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#5 SamW

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Posted 09 April 2015 - 02:22 PM

All staff may view your ticket but for privacy reasons other users will not be able to.



#6 Cryo Kinesis

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Posted 09 April 2015 - 02:56 PM

Hi There,

 

Please allow me to explain on how the ticket/support section works...

All staff can see tickets that a user submits. All clients can see other tickets, however the ticket must be marked as public for it to be viewable to everyone. If you wish for your ticket to be seen by staff only, marking it as private will make sure that only staff can see it.

 

May I ask if this explanation answers your question? :)


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#7 xdmartinhi

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Posted 10 April 2015 - 06:43 PM

Yes tahnks Cryo but many other members have also answered and i know it yet.

 

Can anyone close this or should i be open?



#8 Andreas

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Posted 11 April 2015 - 12:18 AM

By wish of the opener, this thread is closed now.

 

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