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Rate our support!


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17 replies to this topic

Poll: Rate the support (51 member(s) have cast votes)

How would you rate our support?

  1. ***** = Excellent (23 votes [45.10%])

    Percentage of vote: 45.10%

  2. **** = Good (10 votes [19.61%])

    Percentage of vote: 19.61%

  3. *** = Satisfactory (6 votes [11.76%])

    Percentage of vote: 11.76%

  4. ** = Needs little improving (7 votes [13.73%])

    Percentage of vote: 13.73%

  5. * = Needs big improvement (5 votes [9.80%])

    Percentage of vote: 9.80%

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#1 Cryo Kinesis

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Posted 05 August 2014 - 09:51 PM

Hello everyone,

 

Here at Haphost, we'd always like to hear your feedback about our services and also our support. How would you rate our support?

 

You are welcome to leave any feedback on this thread. :)


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#2 Ber001

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Posted 06 August 2014 - 02:43 AM

Excellent :D



#3 Tzar

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Posted 06 August 2014 - 09:10 PM

Very good so far! Thanks for the service!


My website (in spanish) - Zarr


#4 Kev575

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Posted 06 August 2014 - 10:24 PM

Your support is good, but everybody can make his work better and if it's better, he could make it more better :D



#5 m.w

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Posted 07 August 2014 - 01:30 PM

I have requested a vps 4 days ago and did´nt get any answer yet.

Can you tell me how long does this take?



#6 Riste

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Posted 07 August 2014 - 03:09 PM

Good, need a very little improving.

 

I have requested a vps 4 days ago and did´nt get any answer yet.

Can you tell me how long does this take?

2-3 weeks.


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#7 m.w

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Posted 08 August 2014 - 05:13 PM

Thanks!



#8 Dark

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Posted 08 August 2014 - 05:51 PM

Excellent, but needs to work on some more features which i will post later. :P



#9 Rishabh Jain

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Posted 20 August 2014 - 02:36 PM

its very good so far, :)



#10 JJay

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Posted 22 August 2014 - 01:39 PM

Improve Shoutbox and make a country sections like in Haphost and it will be great :)

And changing from H.1.F or Host.1.Free to Haphost is a stupid thing.


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#11 PokemonEx222

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Posted 23 August 2014 - 12:09 AM

Very good. Services need improvements which I will post this weekend :)



#12 Nostromov

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Posted 03 September 2014 - 09:08 PM

Excellent, but needs to work on some more features which i will post later. :P

 

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#13 demotest

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Posted 05 September 2014 - 07:37 PM

update 16.Sep: I have raised the vote to 2 stars, hope after transition period and all settles you will have less support work to do so response more wuickly to issues.

 

update 23.Oct: I have raised the vote to 4 stars :)

---

Unfortunately, I have voted last poll option, which means it needs big improvements. For weeks nobody from HapHost answered my clear question and yesterday I posted an issue about eXtplorer with no reply at all. Today I am actually facing a real issue with my website and 503 error (stats show that I am below limits) - and what is the point of asking and presenting a problem? When I know nobody will answer.

 

I also contacted you from a main site contact form about some privacy issues which you have exposed and no one sent me a reception mail, even automated one, so I don't know if it was received and if anyone will read it at all.

 

I like HH for many features and really am grateful - until a member have a problem. Then you are practically on your own. :-(

 

I hope it can be improved and better organised, so the members with issues don't be left alone.

Regards



#14 SamW

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Posted 09 April 2015 - 02:31 PM

Your support system is brilliant, I rate 5 stars even though sometimes there may be a bug or a spammer c:



#15 Arctic

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Posted 09 April 2015 - 03:14 PM

Your support system is brilliant, I rate 5 stars even though sometimes there may be a bug or a spammer c:

The biceps is here for the spammer ;)


any support PM's be Ignored please use the Support section for it

 

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#16 SamW

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Posted 09 April 2015 - 05:48 PM

The biceps is here for the spammer ;)

uwot m8



#17 Andreas

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Posted 09 April 2015 - 09:21 PM

My biceps burns.



#18 xdmartinhi

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Posted 11 April 2015 - 10:00 PM

I can say the support is good he help but i'm sad that it sometimes takes more than 3days to became any anwser. 






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