Posted 07 November 2014 - 09:43 PM
a.) Do you use FTP or SFTP?
b.) Are we supposed to use the ftp.<domain>.com or the IP Address stated on the "DNS" Section?
c.) For the username are we supposed to use the <name>@<domain>.com or just the plain username?
Those were my questions, Thanks!
- AgentIsai likes this
Posted 07 November 2014 - 11:46 PM
On our Webhosting services FTP is the protocol used, this is the standard protocol for a server without any SSH access, on our VPS nodes we use
(S)FTP to ensure that files are securely transferred.
The IP stated in the DNS section is the IP of your server in which the webhosting is situated, you can use either the ftp subdomain or the IP as long as the FTP
subdomain has been propagated fully.
The username for Web Hosting is account based, so please use the full @ extension as well!
If you have any more questions please ask!
Posted 07 December 2014 - 02:47 PM
The newly created FTP accounts doesn't works.
I cannot login via Filezilla too...
How to fix that???
Please use the support section so that we can further assist you,
Undefined/Khevin | Haphost Support Administrator
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